Miracle Works Plumbing & Drain - Business Location

5401 Warehouse Way, Suite 106, Sacramento, CA. 95826

A professional plumber repairing a water heater in a home.

What to Expect During an Emergency Water Heater Repair Service Call

As a homeowner, you rely on your water heater for many daily tasks, from taking a shower to washing dishes. When something goes wrong with your water heater, it can be stressful and inconvenient. If you experience a water heater emergency, it’s important to know what to expect during a repair service call.

Initial Contact

When you call a professional plumbing company to schedule an emergency water heater repair service call, you can expect to speak with a friendly and knowledgeable customer service representative. They will ask you a few questions to understand the nature of your water heater problem and will schedule a service call at a time that is convenient for you.

Arrival of the Service Technician

When the service technician arrives, they will introduce themselves and ask you to explain the problem with your water heater. They will also ask you about any recent changes in your water usage or any previous repairs that have been made to the unit. After gathering this information, the technician will inspect your water heater to determine the cause of the problem.

Diagnosis and Repair

Once the technician has diagnosed the issue with your water heater, they will explain the problem to you in detail and provide you with a written estimate for the repair. This estimate should include the cost of any necessary parts and labor. If you approve the estimate, the technician will begin the repair process.

The repair process will vary depending on the nature of the problem. For example, if the issue is a faulty heating element, the technician will need to drain the water heater and replace the element. If the problem is a leaky pipe or valve, the technician will need to shut off the water supply to the unit and replace the damaged part.

Testing and Inspection

After the repair is complete, the technician will test your water heater to ensure that it is functioning properly. They will also inspect the unit for any other potential issues that could cause problems in the future. If they identify any concerns, they will provide you with recommendations for additional repairs or maintenance.

Cleanup and Departure

Once the repair is complete and the technician is satisfied that your water heater is working properly, they will clean up the work area and gather their tools. They will also provide you with a detailed invoice that outlines the work that was performed and the cost of the repair. You can then pay for the repair and ask any remaining questions you may have.


Q: How long does an emergency water heater repair service call usually take?

A: The length of an emergency water heater repair service call can vary depending on the nature of the problem. In general, you can expect the technician to spend several hours diagnosing and repairing the issue.

Q: What should I do if my water heater is leaking?

A: If your water heater is leaking, you should turn off the power supply and the water supply to the unit. Then, call a professional plumbing company to schedule an emergency repair service call.

Q: Can I repair my water heater myself?

A: It is not recommended that you attempt to repair your water heater yourself, as this can be dangerous and can cause further damage to the unit. It is best to call a professional plumbing company for repairs.

Q: How can I prevent water heater emergencies?

A: To prevent water heater emergencies, it is important to schedule regular maintenance and inspections with a professional plumbing company. You should also monitor your water heater for signs of leaks or other issues and address them promptly.

Q: How often should I have my water heater inspected?

A: It is recommended that you have your water heater inspected at least once a year by a professional plumbing company to ensure that it is functioning properly and to catch any potential issues before they become emergencies.